Refund policy

At Primetivi4K.com, we strive to provide high-quality IPTV services. By purchasing a subscription, you acknowledge and agree to the following Refund Policy:

1. No Refund Policy

All sales are final. Due to the digital nature of our IPTV services, we do not offer refunds for any subscription purchases, regardless of usage, device compatibility, or customer preferences.

2. Subscription Replacement Policy

If your IPTV subscription is not working due to service-related issues on our end, we offer a replacement subscription under the following conditions:

  • You must report the issue within [X] hours/days of activation.

  • Our support team must verify that the issue is related to our service and not due to user error, device incompatibility, or internet connectivity problems.

  • If verified, we will provide an alternative subscription of equivalent value.

3. Eligibility for Subscription Change

  • You must provide valid proof (e.g., screenshots or error messages) of the issue.

  • The issue must be unresolved after troubleshooting steps provided by our support team.

  • Requests for subscription changes must be submitted through our official support channels.

4. Service Interruptions & Third-Party Factors

Primetivi4K.com is not responsible for service interruptions caused by:

  • Internet Service Provider (ISP) restrictions or slow speeds.

  • Device incompatibility or user misconfiguration.

  • Third-party apps or VPNs affecting service performance.

5. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page, and continued use of our service constitutes acceptance of the revised policy.

By purchasing a subscription from Primetivi4K.com, you acknowledge and agree to this Refund Policy. If you have any questions, please contact our support team through our website.